Karen Leland

Over the past twenty years Karen Leland and Keith Bailey have worked throughout the United States, Europe, Asia and South America with a diverse list of Fortune 500 clients including: Arco, Bank of America, Avis Rental Car, Johnson & Johnson, Sprint and Xerox.

They are sought after speakers who provide both motivation and practical hands on information. They have spoken for such groups as Young Presidents Organization, The Society of Association Executives, The Society of Consumer Affairs and the Direct Marketing Association among others.

Karen and Keith have been featured in dozens of magazines and newspapers including: The New York Times, Newsweek and Time. They also have extensive on-air experience and have been interviewed on ABC, CNN, NBC, Fox, The Oprah Winfrey Show and over twenty other affiliates.

In addition to Watercooler Wisdom, They have written several other books including Customer Service For Dummies which has sold over 200,000 copies. Their books have been translated into ten other languages including Russian, Korean, Arabic, Spanish and German.